Privacy and Cookie Policy
Last Updated: August 18, 2026
[Restaurant Name] ("we," "us," or "our"), located at [North Charleston Address], is committed to protecting the privacy of our guests. This policy explains how we collect, use, and share your information when you visit our restaurant or use our website.
1. Information We Collect
We collect information that allows us to provide a high quality hospitality experience. This includes:
Contact Details: Your name, email address, phone number, and physical address.
Reservation and Event Data: Information regarding your table bookings, guest counts, and private event inquiries.
On Premise and Transactional Data: Purchase history, dining preferences, and payment details processed securely through our PCI compliant Point of Sale and payment partners.
2. How We Share Your Data
To provide seamless service, we share data with industry leading service providers and connected platforms. These categories of partners include:
Reservation and Event Platforms: Systems used to manage your dining reservations and private event contracts (such as OpenTable and Tripleseat).
Point of Sale and Ordering Systems: Technology used to process your in house dining, online orders, and payment transactions (such as Toast).
Marketing and CRM Infrastructure: Platforms used to manage guest relationships, email communications, and automated digital marketing (such as Klaviyo).
Loyalty and Gift Card Processors: Services that manage the purchase and redemption of digital and physical gift cards (such as Paytronix).
Web Hosting and Data Management: The technical infrastructure, middleware, and automation pipelines that keep our digital properties running securely.
Note: We may also share information within our broader hospitality portfolio to improve your experience across our family of restaurants.
3. Analytics and Advertising
We use data to understand our website traffic and ensure our marketing is relevant to your interests:
Website Analytics: We use tools like Google Analytics to analyze how visitors interact with our digital properties.
Targeted Advertising: We share data from our website and marketing lists with advertising networks like Meta and Google. This allows us to show you relevant advertisements and measure the effectiveness of our campaigns.
Local Listings: We utilize listing management networks (such as Yext) to ensure our location data is accurate across the web.
4. Cookie Policy
Our website uses cookies to improve your experience. These are small files stored on your device.
Essential Cookies: Necessary for the website to function, including secure transactions.
Performance Cookies: Used to help us improve the website experience.
Marketing Cookies: Used to deliver personalized ads and track performance.
Functional Cookies: These support features like video playback and embedded reservation widgets.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact your ability to use certain features of our site.
5. Data Security
We do not sell your personal information. We maintain administrative and technical safeguards to protect your data. We only share information with authorized service providers to facilitate our business operations and marketing efforts.
6. Contact Information
If you have questions about this policy or wish to request access to or deletion of your data, please contact us:
Riva Mare
Address: 2154 Noisette Blvd, Suite 500 · North Charleston, SC · 29405
Email: rivamare@theindigoroad.com